Welcome to Island Fresh Cleaning. These Terms and Conditions govern your use of our cleaning services in Cowichan Valley, BC. Please read these terms carefully before booking our services.
By booking, scheduling, or using any services from Island Fresh Cleaning ("we," "our," or "us"), you ("client," "customer," or "you") agree to be bound by these Terms and Conditions, along with our Privacy Policy.
These terms constitute a legally binding agreement between you and Island Fresh Cleaning. If you do not agree to these terms, please do not use our services.
By proceeding with a booking, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Island Fresh Cleaning provides professional residential and commercial cleaning services throughout Cowichan Valley, BC. Our services include, but are not limited to:
Services are subject to availability and geographic location. We primarily serve Cowichan Valley and surrounding areas within 30km of Duncan, BC. We reserve the right to refuse service at our discretion for any reason, including but not limited to:
We strive to provide high-quality cleaning services that meet or exceed industry standards. Our team is trained in professional cleaning techniques and uses commercial-grade equipment and eco-friendly products.
Bookings can be made through the following methods:
All bookings are subject to confirmation by Island Fresh Cleaning. You will receive a confirmation email or phone call with your appointment details.
Cancellations must be made by phone or email. Voicemail and email cancellations are timestamped for verification.
Rescheduling requests must be made at least 24 hours in advance to avoid cancellation fees. We will make reasonable efforts to accommodate your preferred date and time, subject to availability.
In cases of severe weather, natural disasters, or other emergencies, we reserve the right to cancel or reschedule appointments. In such cases, no cancellation fees will apply, and we will work with you to reschedule at the earliest opportunity.
For recurring cleaning services:
All prices are quoted in Canadian dollars (CAD) and include applicable GST/PST unless otherwise stated. Pricing is based on:
Quotes provided are estimates based on information you provide. Final pricing may vary if:
We will notify you of any price adjustments before proceeding with additional work.
Island Fresh Cleaning has specific payment policies for different client types. For complete details on payment processing, accepted payment methods, billing procedures, refunds, and all payment-related policies, please see our comprehensive Payment Terms & Policies page.
Quick Summary:
Residential Clients:
Commercial Clients:
Important: By making a payment to Island Fresh Cleaning, you agree to our Payment Terms & Policies. Please review the full payment terms for detailed information on payment processing, security, refunds, and dispute resolution.
A travel fee applies to locations outside a 15km radius from Duncan, BC:
Travel fees are waived for recurring service clients and large jobs ($300+).
We reserve the right to adjust pricing with 30 days notice. Recurring service clients will be notified of any price changes in advance.
Clients must provide access to the property at the scheduled time. Access can be provided by:
If access is not provided within 15 minutes of the scheduled time, the service may be cancelled and cancellation fees will apply.
Clients must ensure the property is in a safe condition for our team to work. This includes:
Clients must disclose:
Unless otherwise agreed in writing, Island Fresh Cleaning will provide all necessary cleaning supplies, equipment, and products. If you prefer we use your supplies, this must be arranged in advance.
If you are not completely satisfied with any aspect of our service, we will return within 24 hours to re-clean the affected areas at no additional charge.
Conditions:
We value your time and commit to punctuality:
For move-out cleaning services, if your landlord finds cleaning issues that prevent deposit return, we will return within 24 hours to address them at no extra charge.
Island Fresh Cleaning carries comprehensive general liability insurance and all team members are bonded. We are fully insured for:
We accept responsibility for damage caused by our team during service. Any damage will be:
Our liability is limited to the actual cost of repair or replacement, not to exceed $5,000 per incident or the cost of the service, whichever is greater. We are not liable for:
To file a damage claim:
Claims will be processed within 7 business days of receiving all required documentation.
Clients are responsible for:
We respect your privacy and maintain strict confidentiality regarding:
Our team members are trained to respect client privacy and sign confidentiality agreements. We will never:
For complete details on how we handle your information, please see our Privacy Policy.
All content on our website, marketing materials, and branding (including logos, text, images, and design) are the property of Island Fresh Cleaning and protected by Canadian copyright and trademark laws.
You may not:
One-Time Services: Cannot be terminated once work has commenced. Cancellation policy applies before service begins.
Recurring Services: Either party may terminate with 7 days written notice via email or mail. No penalty for termination with proper notice.
We reserve the right to terminate service immediately if:
Upon termination:
Any disputes arising from these terms or our services will first be resolved through good faith negotiation. We encourage clients to contact us directly to resolve any concerns.
If negotiation fails, both parties agree to attempt mediation before pursuing legal action. Mediation costs will be shared equally.
If mediation is unsuccessful, disputes will be resolved through binding arbitration in accordance with the laws of British Columbia, Canada.
Either party may pursue claims in small claims court for amounts within the court's jurisdiction.
We reserve the right to modify these Terms and Conditions at any time. Changes will be:
Continued use of our services after changes constitutes acceptance of modified terms. We encourage you to review these terms periodically.
These Terms and Conditions are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles.
Any legal action or proceeding arising from these terms shall be brought exclusively in the courts of British Columbia, and both parties consent to the jurisdiction of such courts.
For questions, concerns, or notices regarding these Terms and Conditions, please contact us:
Island Fresh Cleaning
General Inquiries:
hello@islandfreshcleaning.ca
Legal Matters:
legal@islandfreshcleaning.ca
Phone:
(236) 623-0012
Mailing Address:
Island Fresh Cleaning
Cowichan Valley, BC
Canada
Business Hours: Monday-Friday 9 AM - 6 PM, Saturday-Sunday 10 AM - 3 PM
If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Island Fresh Cleaning regarding our services and supersede all prior agreements, understandings, and communications.
Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative.
You may not assign or transfer these terms or your rights hereunder without our prior written consent. We may assign these terms without restriction.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, acts of government, strikes, or other force majeure events.
All notices under these terms must be in writing and sent to the addresses listed in Section 14. Notices are deemed received when:
Section headings are for convenience only and do not affect the interpretation of these terms.
These Terms and Conditions are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of discrepancy.
Related Policies:
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By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.